Sales Agreement

Thank you for your interest in ordering products from us!  We want to gain and earn your trust and confidence. Please take time to read this information carefully and call us if you have any questions or concerns.

This Sales Agreement is a binding legal document and must be agreed to before your order can proceed into production:

• Maple Craft USA (KitchenFurniture.biz) agrees to produce and ship all products included in the mutually agreed upon quotation. 
• Your agreement means that you accept the order as quoted and that you have no additional questions on terminology being used as it is stated on the website, emails, or on the quote form(s). 

Delivery Methods:

• Methods are determined upon size, weight, and distance that the product is being shipped.  We strive for excellence in our selection of trucking companies because we know how important it is to have your product arrive in good condition.   Most of our products ship via Common Carrier (read below).
• Courier Deliveries (UPS / FedEx): (Small products in weight and size.)  This means of delivery provides service of your product to your door. When receiving the product it is your responsibility to notify the driver that you accept the package, “Subject to Inspection”, noting that you may later find damage. Both you the customer and the driver must sign the proof of delivery.  If, you do not sign the proof of delivery and you do have damage, the claim will most likely be denied.
• Common Carrier Deliveries: (Larger orders or orders of larger products in weight or size.)  It is the safest and most cost effective way to deliver larger shipments. This delivery covers only the cost to bring your product to the curbside of the delivery location, unless otherwise specified when the order is being placed.  The driver is not obligated to assist you in handling the product beyond bringing it to the back of the trailer. Other special services (such as Liftgate, White Glove, or Inside Delivery) must be specified in advance of the order being confirmed.  There are additional fees for these services. It is your responsibility if any package or skid arrives damaged to mark the freight document as follows: “Subject to Inspection”. Both you the customer and the driver must sign the proof of delivery.  If, you do not sign the proof of delivery in this manner and you do have damage, the claim will most likely be denied.

Maple Craft USA will not be held responsible for any damages which may occur to the products during shipment.  This damage is the responsibility of the trucking company.  The shipping of your product will be handled by a professional carrier company which services your area. If items are damaged when you receive them, please keep all damaged parts and packaging materials for inspection.  Maple Craft USA will assist you in replacing damaged pieces.  We will also help you begin communication with the shipping company.  You, the customer, are responsible to work out compensation for damages with the trucking company. The customer must notify Maple Craft USA of any missing parts or damage within 2 days of receipt of the order. Please check your order upon arrival.